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Shipping & Returns

We offer free standard shipping on orders $40+ within the continental US.

We charge a flat rate shipping fee of $5.00 per order. Customers will be responsible for any applicable duties & taxes on delivery.

2-Day Expedited Shipping is available for U.S. orders (except for PO boxes) for a flat fee of $25.00.

If you are not completely satisfied with our products or happy with your purchase, please let us know! We guarantee that you will LOVE hempathy and stand behind our promise with a 30 day money back guarantee (unless you would prefer to have you product replaced). Please contact to receive your complimentary return label to send your item(s) for a full refund, within 30 days of purchase.

You can also call us at P. (800) 484-5915.
Mailing address for returns is: Hempathy 13428 Maxella Avenue, Ste 227, Marina Del Rey CA , USA.


Do your products contain THC and will they get me high?

Our skincare products are hemp only, contain no THC and are topical only (NOT for internal consumption).

What’s the difference between hemp seed oil and cannabis and is hemp seed oil the same thing as CBD?

Hemp plants all fall under the same Cannabis Sativa L. plant family. Some are bred for industrial use, some for cannabinoid content, and some with a focus on nutrition. When people think of cannabis, they’re generally thinking of the flowers of the cannabis plant, which is what people smoke to get high due to its THC (tetrahydrocannabinol) content. THC and CBD (cannabidiol) are the two most-talked-about cannabinoids today. CBD has grown in popularity over the last couple of years due to changes in cannabis legislation and emerging medical research. However, CBD and other nonpsychoactive cannabinoids are still technically classified as controlled substances, so we choose not to include CBD in hempathy products.

Hemp seed oil comes from the seeds of the same Cannabis Sativa L. plant, which DO NOT contain THC, CBD, or any other cannabinoids in significant amounts.

Are hempathy products legal even though they are made with oil from the Cannabis Sativa L. plant?

Absolutely! The Cannabis Sativa L. plant that the hemp seed oil in hempathy products is derived from is commonly known as agricultural hemp, with is now 100% legal in the United States under the 2018 Farm Bill. There are no psychoactive ingredients in hempathy products.

Can I travel with hempathy products?

Of course! There’s nothing in our products that would make traveling with them an issue. Just be sure to follow carry-on regulations if you bring them on a flight!

Is eye cream necessary? Can’t I just use regular face lotion around my eyes?

The skin around the eyes is actually thinner than the skin covering the rest of your face. It has fewer moisture-producing abilities and is more vulnerable and delicate. Specific products made for the eyes, like our Refreshing Eye Cream are formulated specifically to give the eye area the nourishment it needs while making sure that powerful compounds like retinol are delivered in the right proportions to help, not irritate.

Can I use hempathy products while pregnant or breastfeeding?

At hempathy our products have undergone rigorous testing to ensure their safety and efficacy, but we always recommended that you consult with a physician before using any new product.